Please note that it is your responsibility to make sure you comply with all of your government’s laws regarding importing products. Additionally, you are responsible for any customs and brokers fees that may apply to ship to your address.
For international orders we will ship via the U.S. Postal system, or UPS, because it’s far easier to process the order and we’ve had DHL, FedEx, etc. charge outrageous fees in addition to what we may charge you to ship the package. As for the U.S. Postal system, there may or may not be fees but if you do get charged they are much more reasonable.
Once we receive a completed order, in almost every case (about 99.8% of the time) we ship it out either that same day or the next business day. For domestic orders via the UPS Ground option, your order will arrive in approximately 2 to 4 business days.
As for international shipments, USPS Priority Mail International, or UPS, will usually arrive within 7 to 10 business days but it ultimately depends on how quick your customs can process it, and how efficiently your postal system operates.
In most situations if you purchase on Monday and pay for USPS Express Mail, the order will be fulfilled either that same day or no later than Tuesday, and will arrive at your location the day after it was shipped (for most cities). We do try to fulfill most orders the same day but it is not guaranteed.
If you absolutely need an order sent out that same day we can still fulfill the order but you must call us at (888) 703-6363. There may be an additional fee of up to $10.00 for expedited processing on top of the other shipping costs.
For these orders we can ship via UPS Next Day Air via our own account only, no exceptions. The cut-off for same day processing is 1:00 P.M. (EST).
For more information about our standard return policy, please see our Return Policy.