Purchase 3D filament with no regrets
Our Return Policy Details:
If the filament is a sealed, unopened roll in new condition you may receive a full refund if we receive it back at our facility within 90-days of the purchase date.
For product that is opened and in like-new condition, we offer a pro-rated return policy up to 80% back based on the weight of the spool with filament and no packing material. This must also be received by us at our facility within 90-days of your purchase to qualify for a return.
An example of our pro-rated return policy is if you use 30% of a roll of filament we will give you a 70% refund. If you only use 10% of the spool you would receive an 80% refund.
Note: Filament Sample purchases are non returnable and non refundable.
TO HELP PREVENT ANY CONFUSION, PLEASE NOTE THE FOLLOWING
- All returns must be received by us at our facility within 90-days of your purchase to qualify for a return.
- You must follow the return instructions given by our support staff and include the completed RMA form with your item to avoid having the return refused or charged a restocking fee.
- Unopened items not returned in original condition, or in like-new condition for opened product, may be returned back to you.
- We do not refund any shipping fees you originally paid and you are responsible for all shipping fees when returning products.