In order to deliver the best customer service available, we created this FAQ from the our most frequent calls to our call center. If you have a different question, please feel free to contact us Monday through Friday (excluding holidays) 8:00 AM – 5:00 PM EST at (888) 703-6363.
- What 3D Printers is Your Filament Compatible With?
- I have questions regarding your filament, can I talk with someone?
- Will I receive a discount if I purchase multiple rolls of filament?
- What should I know about the weekly deals?
- What payment methods can I choose?
- When will I get my items?
- Do you have a return policy?
- What is the density of your filament?
- What is the average length of a roll of filament?
What 3D Printers is Your Filament Compatible With?
Our filament is compatible with all 3D printers that use the particular filament size you are selecting. For example, our 1.75 mm PLA filament will work with all 3D printers that use that size in roll or spool form. Some printer models use proprietary cartridges that won’t allow for a roll/spool to fit properly, however the filament will still work just fine if you can get around that restriction.
If your printer requires a proprietary filament roll that has an RFID chip the Quantum 3D brand filament will not work.
I have questions regarding your filament, can I talk with someone?
Absolutely! That’s why we’re here, just give us a call at (888) 703-6363 (Monday – Friday, 8am to 5pm Eastern, excluding holidays).
Will I receive a discount if I purchase multiple rolls of filament?
Yes, we have discount programs currently in place. Please see our Weekly Deals page for more information. We also offer a variety of Bulk Packs, for the beginners to the enthusiasts, offering everyday low prices.
What should I know about the weekly deals?
The weekly deals are rotating discounts that offer different weekly price breaks to the customer. Currently each weekly discount includes free shipping for orders that qualify.
Unless stated otherwise, Bulk Packs, Filament Samples, 3D Printers, 3D Printer Parts, and the Popularly Priced filament (offer of $14.99/roll) are not qualified for the price discounts and if added to the cart may negate any discount applied to the order.
What payment methods can I choose?
We accept these four major credit cards: Mastercard, Visa, Discover and American Express. You may also pay via money order if you do not have a credit/ debit card. We do not accept checks and please do not send cash in the mail.
When will I get my items?
The Free shipping option is via UPS Ground. Inside the continental United States customers should expect delivery in 4-6 days. Outside the continental United States product with be shipped via USPS International Mail and customers should expect it to take longer and delays may be expected depending on your customs and the reliability of your postal system. Please see our Shipping Page for more details.
Do you have a return policy?
Yes, we do have a 90-day return policy for both new and opened product. For full details please visit our Pro-Rated Return Policy page.
What is the density of your filament?
Our filament has a density of 1.25±0.05g per cm^3.
What is the average length of a roll of filament?
Our rolls of filament average in length between 340 and 345 meters.